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As companies focus on supporting a CX strategy that spans the entire business, they often struggle to make meaningful progress because they haven’t put the needed communications foundations in place.

Every moment, around the world, Quadient® is enabling companies to connect with people to deliver great experiences through exceptional, meaningful and personalized omni-channel communications.

It all starts with the customer.

Great customer experiences require instant access to consistent information and services through a growing array of digital channels, online services, and mobile apps.  But digital transformation isn’t just about delivering on new channels, it’s about upgrading your business to run at the speed of today’s commerce.  

With 55% of all enterprises still running their internal processes based on paper, it’s about eliminating paper forms and document printing to save millions per year on output, mailing and storage costs. While also ensuring that your business is compliant and connected so that you go beyond launching digital apps to delivering true end-to-end digital experiences.

PORUSZAJ SIĘ Z PRĘDKOŚCIĄ CYFROWĄ,
ALE NIE ZOSTAWIAJ SWOJEJ FIRMY W TYLE.

Można osiągnąć więcej przy mniejszych nakładach. Podniesienie kwalifikacji zespołu projektowego sprawi, że będzie on efektywniej wspierać szefów działów i realizować projekty cyfrowe.

Można świadczyć spersonalizowane usługi wielokanałowe, nie tylko cyfrowe.

Pracownikom kontaktującym się z klientami można zapewnić łatwo dostępne zatwierdzone szablony komunikacji z klientami.

Interfejs niewymagający kodowania pomaga w szybkim tworzeniu rozwiązań mobilnych i internetowych, które umożliwiają szybkie reagowanie na potrzeby klientów.

Można przyspieszyć tworzenie nowych rozwiązań, wykorzystując ponad 100 animacji i komponentów w technologii HTML5.

Wykorzystanie w aplikacjach treści generowanych przez użytkowników zwiększa elastyczność działania, a także pomaga w zapewnieniu spójności danych i procesów oraz ich zgodności z przepisami.

SIŁĄ NAPĘDOWĄ TWOJEGO BIZNESU SĄ KLIENCI.

Uaktywnienie komunikacji z klientami poprzez zapewnienie bezpośrednich połączeń z używanymi przez nich kanałami.

Natychmiastowe dostarczanie informacji zwrotnych twórcom treści i osobom odpowiedzialnym za komunikację.

Szybsze usprawnienie obsługi klienta poprzez przekierowywanie uwag do osób odpowiedzialnych za tworzenie treści, co umożliwia natychmiastowe wprowadzenie zmian.

Acquisition vs. Retention: Where Should Brands Focus?
White paper

Artykuł przeglądowy: Przejmowanie czy zatrzymywanie: co ma większe znaczenie dla marki?

The recipe for success: consistent customer data and an omni-channel strategy
White paper

Artykuł przeglądowy: Recepta na sukces: spójne dane klientów i strategia wielokanałowa

eBook: Rise of the Customer Experience Executive
eBook

E-book: Wzrost znaczenia roli dyrektorów ds. obsługi klienta

OFERTA FIRMY QUADIENT

QUADIENT INSPIRE (CCM)

Consistent omni-channel communications
Consistent omni-channel communications
Output and compliance Management
Output and compliance Management
Business user empowerment
Business user empowerment
CCM platform consolidation
CCM platform consolidation

QUADIENT INSPIRE

Customer Communications
Management (CCM)

QUADIENT INSPIRE
(CCM)

QUADIENT DIGITAL ADVANTAGE SUITE

HTML5 Communications
HTML5 Communications
Mobile and web delivery
Mobile and web delivery
Create digital documents
Create digital documents
Digitized processes
Digitized processes

Digital transformation

QUADIENT DIGITAL
ADVANTAGE SUITE

QUADIENT CUSTOMER JOURNEY MAPPING

End-to-end journey mapping
End-to-end journey mapping
Real-time collaboration
Real-time collaboration
CX visibility across silos
CX visibility across silos
On-going CX enhancement
On-going CX enhancement

QUADIENT CUSTOMER
JOURNEY MAPPING

Data Quality
Single Customer View
Single Customer View
Data cleansing & consolidation
Data cleansing & consolidation
Data enrichment
Data enrichment
Data security & compliance
Data security & compliance
Digital Experience
Personalized digital experience (PDX)
Personalized digital experience (PDX)
On-boarding
On-boarding
Mobile & web applications
Mobile & web applications
Rapid mobile application development (RMAD)
Rapid mobile application development (RMAD)
Customer Communications Management (CCM)
Output management
Output management
Compliance Management
Compliance Management
Complex document creation
Complex document creation
Business user empowerment
Business user empowerment
CCM platform consolidation
CCM platform consolidation
Postal solutions
Postal solutions
Customer Journey Mapping
Customer Journey Mapping

DLACZEGO WARTO WYBRAĆ FIRMĘ QUADIENT?

Experience

Experience

Over 6,000 customers worldwide

Backed by the experts

Backed by the experts

Ranked a Leader by Gartner & Forrester

Future-proof technology

Future-proof technology

Fastest release rates in the industry

Proven results

Proven results

95% customer satisfaction rate

Przegląd naszych klientów

Aegon
Aetna
Allison
Allstate
Asterion
Banca Popolare di Sondrio
BNP Paribas
Bradesco
Canaccord Genuity
Canon
Corner Banca
Crédit Agricole
FedEx
Fidelity National
Fubon Bank
Assicurazioni General
HomeServe
Humana Inc.
ING
KPMG
La Caja
Mailstreet
MetLife
Monceau Assurances
NCP
Oneil
Pacific Life
Ping an Bank
Pondres
QuadGraphics
Quicken Loans
Royal Neighbors
RR Donnelley
Shutterfly, Inc.
Société Générale
Stralfors
Sumitomo Mitsui Banking Corporation
Sunrise
Transamerica
Waverton
World Wildlife Fund
Yves Rocher
  • Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.

    Source:

    Executive Director, Document Services department, Retail and Investment Bank

  • Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.

    Source:

    Senior Vice President, Policy Business Integration. Top U.S. Insurer

  • The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.

    Source:

    Ms. Ye Lifang, Director of Personal Finance Department, Fubon Bank

  • We have managed to consolidate legacy systems, both home-grown and commercial, with Inspire.

    Source:

    IT Professional, Medium Enterprise Financial Services Company

  • Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.

    Source:

    José Casado, Consultant, TenStep - CAPSIS

  • Quadient has independent validation from Gartner and Forrester. We appreciate the support Digital Advantage Suite and their user community offers. Their product development roadmap demonstrates innovation and a commitment to the future.

    Source:

    Senior IT Manager, Medium Enterprise Government Company

  • I have been using Inspire since its inception in 2004 and it is by far the leader in the customer communications management (CCM) industry. I’ve been very pleased with the software.

    Source:

    Joel Hanson, IT Professional, Impact