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3 Steps to Enhancing CX

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Time: 2pm ET

For insurance organizations, competitive differentiation relies on customer experience (CX). As we move into the Digital Age, it is important to leverage customer data to understand how to deliver a great CX.

Attend this webinar to hear guest speaker, Faith Adams, Analyst serving Customer Experience Professionals with Forrester Research, and Arianna Valentini, Product Portfolio Manager with Quadient as they discuss where you should focus your CX initiatives to receive the greatest impact on ROI. During this session, attendees will learn:

  • The Importance of ensuring your CX goes two ways; experience as a consumer and experience as an employee
  • How to expand the CX ecosystem through understanding the Customer Journey
  • Why empowering your employees with digital tools will help deliver better customer experiences