Neopost zmienia nazwę na Quadient. Więcej informacji.

Quick contact

What is Customer Communication Management?

One experience. Unlimited channels.

What is CCM?

Thanks to super-brands like Apple, Google, and Amazon, consumer expectations are higher than ever before. Today’s customers demand personalized, relevant communications that are available in real-time and accessible through the channel of their choice.

But for highly regulated industries such as insurance and financial services, digital transformation presents a number of challenges, including:

  • Complex legacy IT systems
  • Operational silos
  • Changing regulations
  • Lack of IT time and resources

Customer communications management (CCM) solutions help companies overcome these challenges.

Learn more

CCM defined

CCM software enables organizations to design, manage, and deliver personalized omni-channel communications such as letters, invoices, statements, policies, contracts, and customer correspondence from a single platform.







Customer Service

The Convergence of CCM and CXM

The Convergence of CCM and CXM (Customer Experience Management)

Download the white paper

Where do we fit?

Where do we fit?

Quadient® (formerly GMC Software) was named a Leader for the fourth consecutive year in the 2017 Gartner Magic Quadrant for CCM Software.

Our award-winning CCM solution, Inspire, allows you to quickly create, manage and deliver timely, personalized, compliant communications across all channels. 

Benefits of CCM

Streamline processes & drive efficiency
  • Quickly create, approve and deliver omni-channel communications from a single platform
  • Eliminate the need for multiple siloed teams
  • Leverage existing data and templates to create personalized omni-channel communications
  • Proven integration with legacy systems
Empower business users & gain visibility
  • Empower business users to make content changes
  • Reduce strain on IT
  • Faster review and approval processes
  • Guide customer service representatives through every interaction
Reduce compliance risk
  • Compliance personnel manage, track and approve communications quickly and easily
  • Content blocks are optionally locked down to ensure they meet regulatory requirements
Amplify engagement & improve time-to-market
  • Get the right messages to your customers, faster
  • Deliver interactive and device-friendly statements and reports
  • Position upsell and cross-sell promotions tailored to the unique needs of your clients
  • Digital on-boarding processes that include data pre-populated from your core systems
  • Channel preference management

The Quadient difference



Over 6,000 clients worldwide
Best-in-class professional services and support

Backed by the experts

Backed by the experts

Ranked a Leader by Gartner,
Forrester and IDC
Extensive network of global partners

Future-proof technology

Future-proof technology

Fastest release rates on the market
Largest industry-focused R&D team on the planet

Proven results

Proven results

Average payback period of 9-18 months
95% customer satisfaction rate